FAQ

1. Do you offer free shipping?

Yes! We offer FREE shipping on all orders within the United States.

2. Do you ship internationally?

No, we currently only ship within the U.S.

3. How long will it take to receive my order?

• Processing: 3–4 business days

• Shipping: 5–6 business days

• Total estimated time: 8–10 business days

4. Can I cancel my order?

Yes, orders can be canceled within 24 hours of placement.

5. What is your return policy?

• Returns accepted within 7 days

• Product must be unused and in original packaging

6. What is your exchange policy?

• Exchanges accepted within 10 days

• Subject to product availability

7. When will I receive my refund?

Refunds are processed within 5–10 business days to your original payment method.

8. Who pays for return shipping?

Customer pays unless the item was defective or the wrong item was sent.

9. What if my order arrives damaged?

Contact us within 48 hours with photos of the product and packaging. We will arrange a replacement or refund.

10. How do I track my order?

You will receive a tracking number via email once your order has shipped.

11. Can I change my shipping address?

Yes, changes are possible within 24 hours of placing the order.

12. What payment methods do you accept?

• Credit and debit cards

• Secure online payments

13. Is my information safe?

Yes, all personal and payment information is protected using secure encryption.

14. Can I place bulk or wholesale orders?

Yes! Contact us at contact@zivoria.store for special pricing and arrangements.

15. How do I contact customer service?

📞 Phone: 941-383-5424
📧 Email: contact@zivoria.store